Information about the European General Data Protection Regulation (GDPR)
We inform you that for the establishment and execution of the contract with you, when you book one of our services our organization comes into possession of some of your data, also acquired verbally, qualified as personal by the European Regulation 2016/679 (GDPR).According to the law, this treatment will be based on principles of correctness, lawfulness, transparency and protection of your privacy. According to article 13 of the GDPR 2016/679, therefore, we provide you with the following information: Nature of the data processed:We process your data:• Anagraphic, fiscal and of an economic nature necessary for the performance of contractual relationships with you, whether current or future;• Spontaneously supplied by you for the personalized execution of the current or future contract, bearing in mind that there is no obligation on your part to supply them. The data are processed with your express consent (Article 24 letter a, b, c Privacy Code and Article 6 letter b, and GDPR) accepting - with a click in the box at the end of the completion of the form - the terms and conditions of the service we perform.All data will be used solely and exclusively to fulfill:• Pre-contractual, contractual, post-contractual and tax obligations arising from relationships with you;• To the obligations established by law, regulations, community legislation or an order of the Authority.We are not in possession of your data that can be classified as sensitive, particular or of a judicial nature (articles 9 and 10 of the GDPR). Purpose of the processing and duration:Your data are processed for the entire duration of the relationship contract and also subsequently, for contractual requirements and related fulfillment of legal obligations and taxation, and for effective management of financial and commercial relationships. The Data Controller will process personal data for the time necessary to fulfill the aforementioned purposes and in any case for no more than 10 years from the termination of the relationship for the purposes of service. Methods of processing: The processing will be carried out with both manual and / or computerized tools telematics with organizational and elaboration logistics closely related to the purposes themselves and however in order to guarantee the security, integrity and confidentiality of the data in compliance with the organizational, physical and logical measures provided for by the provisions in force. Obligation or right to provide data:As regards the data that we are obliged to know, in order to fulfill the obligations established by law, their non-conferment by you involves the impossibility of establishing or continuing the relationship, to the extent that such data are necessary for execution of the same. Scope of knowledge of your data: The following categories of subjects may become aware of your data, as managers or processors, appointed by the undersigned company:• Data controller;• Accounting and billing staff;• Those involved in the marketing and execution of services. Communication and dissemination:Your data will not be disseminated to third parties by us for their provision or consultation.Your data may be communicated by us to entities, as far as their respective and specific competence is concerned and in general to any public or private entity with respect to which there is obligation for us (or faculty) recognized by law or secondary or community legislation) or need for communication, as well as to our consultants, within the limits necessary to carry out their duties at our office organization, after our letter of appointment imposing the duty of confidentiality and security. Rights of the interested party: In accordance with Art. 7 of Legislative Decree 196/03 of the Articles of the GDPR 679/16: 15 / Right of access, 16 / Right of rectification, 17 / Right to cancellation, 18 / Right to limitation of treatment, 20 / Right to portability, 21 / Opposition right, 22 / Right to oppose the automated decision-making process of GDPR679 / 16. You can exercise your rights by writing to the Data Controller with an email to: [email protected]
Withdrawal of consent: With reference to Art. 23 of Legislative Decree 196/03 and Article 6 of GDPR 679/16, you can revoke the consent given at any time. Owner and manager of the treatment: The data controller is PIER CARLO TESTA, Director of the company "The Original & Best Walking Tours" with registered office in Via Sassetti 1 in Florence (Italy). The Data Processor, who can be contacted to exercise rights and / or for any clarificationsregarding the protection of personal data, can be reached at: [email protected]
Heather Pigott –
Our family of five had a private tour with Irena and she was fantastic. So knowledgeable but also very relatable – the whole family loved her. My teenage boys were not exactly looking forward to another tour but Irena kept their attention
Karon Ferrara –
We booked a private tour for a group of four because we didn’t have enough time to do separate tours and were in Florence over a Monday when many museums are closed. Molly, our guide, held degrees in art history, so she was perfect for the task. She led us through the Uffizzi Gallery and Academia to see Michelangelo’s David. Her expertise made it worth every penny. This is my fifth time to use ArtViva tours. I wouldn’t risk choosing another company because these guides have been so knowledgable.
Stephen Sherman –
Our guide Carlotta was very knowledgeable and a fantastic leader. She strung together exhibits with common themes and interesting back stories. In 4 hours we were able to experience much of the Uffizi, the Accademia and other sites of interest in Florence. She introduced us to an historical family of jewelers on the Ponte Vecchio who showed us their incredible studio. We had a fantastic tour and can’t wait to go back to spend more time with Carlotta
Anne Collins –
ArtViva organised a bespoke “Highlights of Florence” tour for us at very short notice in peak season, but we still had the privilege of being guided around the Uffizi, the Academia and the Medici Chapels with local Florentine, Carlotta. Carlotta’s love of Florence, it’s history and the cultural richness it holds was infectious. We learnt a lot and will be asking for Carlotta when we are back!
Misha Liang –
Alex was a wonderful tour guide. He was full of knowledge and answered all our questions about the city, museums, history, and art. The detail he provided was eye opening and now have a wealth of knowledge about the different eras and artists that I never knew before. Would highly recommend this tour.
Alan Smith & Bruce Curnutt –
Our tour guide, Laura, was wonderful. Her expertise and insights into the art masterpieces and artists provided a deeper understanding of the beautiful art. This tour made great use of the short time we had in Florence so that we could see and appreciate the best parts of what to see and do without being overwhelmed. We would highly recommend this tour.
Roger Fenningdorf –
Both my wife and I had been to the Uffizi and the Accademia before, but Laura brought both museums to life with deep knowledge of the artists and the history that surrounded the pieces. What a difference Laura made as we truly experienced these museums rather than just visiting them. Highly recommend Laura and ArtViva