Terms & Conditions
ArtViva policies for Italy tours and services
ArtViva policies for Italy tours and services
GENERAL CONDITIONS: ArtViva The Original & Best Walking Tours, hereby referred to as “ArtViva”, is a licensed Tour Operator based in Florence Italy, lic. no. 516411. ArtViva is not liable for any loss or damage of possessions, personal injury or death. The company is not responsible for any injury, loss, delay, inconvenience caused by force majeure or other events such as strikes, wars, acts of terrorism, floods, severe weather, acts of god, traffic delays, or any other circumstances which are beyond our control. We reserve the right to modify and integrate these terms and conditions at our discretion.
TOURS & SERVICES: All group tours are conducted in English only. By reserving any tour or service, it is agreed that all participants have read the tour description and have agreed to all the terms and conditions, as well as any extra requirements that may appear with the individual tour or product descriptions, such as minimum numbers required to run tours, dress codes, weather limitations, child suitability, etcetera.
OUR RESPONSIBILITY: ArtViva agrees to provide services on the understanding that you and the persons you reserve for are fit and healthy enough to complete the tour and accept that in any tour or service some risk may be involved. When you book a tour or other service with us, you acknowledge and accept that Artviva, its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual tour members shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours and transfers or museum or other bookings. ArtViva, its agents and suppliers accept no responsibility for any entry delays, strikes, sickness, pilferage, labour disputes, machinery breakdown, government restraints, acts of war and terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. We reserve the right to cancel, change or substitute any service and to decline to accept or retain any tour members at any time for any reason including, without limitation, insufficient number of participants. All documents/vouchers are issued subject to the terms and conditions specified by ArtViva, its agents and suppliers.
CONFIRMATIONS: Full payment must be received to confirm tours. We may request a bank transfer for payments over 1000 euro. We do not take responsibility for non-receipt of emails. Please ensure your spam filter is not blocking emails from email@example.com or firstname.lastname@example.org. An automatic confirmation is sent upon booking online. If you do not receive an email confirmation, please check your spam folder or email us at email@example.com or phone our company main office. For weather-dependent tours, please also contact us the day prior and be sure to provide correct local contact details in case we need to reach you. See our Florence office contact details.
CHANGE & AVAILABILITY: All tours, services and prices are subject to change and availability. ArtViva reserves the right to modify and integrate all inclusions and services without prior notice. This may be due to but not limited to closure of included locations, traffic, weather, strikes and protests, restoration or construction works and others.
REBOOKING: If you request to rebook a tour/service, ArtViva will try to satisfy your request but cannot guarantee availability of date/time change requested. Requests for changes received less than one week for public tours and two weeks for private tours will incur a rebooking fee of €15/person plus any non-refundable costs incurred (such as museum tickets and reservation fees).
CANCELLATIONS & REFUNDS: A full refund is made if the tour or service is not available on the dates requested. We cannot refund a client for services that are not utilised. No refunds will be provided to clients who cannot complete the tour for health or fitness reasons, nor to those who lose the tour group/guide. You must be at the meeting point 15 minutes before tour or service departure. No-show or non-arrival in time for tour departure will result in a 100% forfeiture of all moneys paid. Cancellations must be requested via email at least 3 weeks prior to the tour in order to receive a full refund for public tours. Any cancellations requested more than 72 hours prior but less than 3 weeks for public tours, more than two weeks for private tours and 60 days for custom tours and services will result in a 20% cancellation fee plus any non-refundable costs incurred (such as museum tickets and other services charges). For cancellations received less than 72 hours for public tours, 2 weeks for private tours and 60 days for custom tours/services prior to the start of a tour/service, no-shows or late arrivals, 100% of the tour price/service fee will be forfeited.
CANCELLATION BY ARTVIVA: We reserve the right to cancel or change any tours without penalty in case of circumstances beyond our control or for any other reason including when the minimum number of participants as specified in the tour programme is not reached, or if the tour is not available on the dates requested. In these rare instances, alternative dates/tours or activities may be suggested but if the client does not wish to avail of the alternatives presented, s/he will be fully reimbursed only for the cost of the services paid to ArtViva. ArtViva is not responsible for additional expenses that may be incurred by a client in relation to a cancelled tour, such as transport or accommodation costs.
ARRIVAL TIMES: We are unable to delay departure due to late arrivals and we reserve the right to cancel your reservation if you do not arrive at the allocated meeting point for the stated departure time. For late arrivals, it remains at our discretion if rebooking is available, with the stated rebooking charges incurred. Refunds cannot be provided for non-arrivals. Artviva is not responsible for late arrivals caused by transport delays or strikes. We strongly suggest the use of public transport wherever possible. However, if you must drive, please allow plenty of time to get to the tour meeting points as it is difficult to drive in Italy. You should also allow ample time for parking. Most city and town centres in Italy are closed to traffic or require a permit to enter. If you enter a "ZTL" area (limited traffic zone), video cameras capture your license plate and a fine may be sent to your home.
PERSONAL BELONGINGS: Large bags and backpacks are not permitted in museums and there are no convenient storage facilities. There is no secure location to leave items in the ArtViva office and we cannot take any responsibility for left items. Storage facilities are available at most train stations or your hotel.
DRESS CODE: Knees and shoulders must be covered for entry into churches. We recommend comfortable walking shoes, with closed-toe footwear required for bike tours and any others involving walking on mixed terrain. Refunds cannot be granted if you cannot join or complete a tour for lack of correct attire.
SOUND SYSTEMS: If a sound system is provided for a tour, it must be returned in good condition or a fee of up to 150 euro per headset will be charged for the loss or damage.
TRAVEL INSURANCE: We strongly recommend travel insurance is arranged for cancellations due to unforeseen circumstances or those beyond your control. We recommend medical and personal insurance to cover medical expenses and/or loss of baggage, cash or personal belongings, or for any unexpected occurrences.
PRIVACY: For the establishment and execution of the contract with you, our organization comes into possession of some of your data, also acquired verbally, qualified as personal by the European Regulation 2016/679 (GDPR).
ALL RIGHTS RESERVED: All rights reserved by ArtViva. Any reporting or recording (video or audio) of tours and/or services must have prior written permission from the management. All content provided on our websites, marketing and publicity including but not limited to graphics, images, logos and text, and the arrangement thereof is the copyright of ArtViva and is protected by applicable international laws. Any use (including display, distribution, modification, republication, reproduction, or transmission of the content) is strictly prohibited. Services provided to bona fide clients only.
DISCLAIMER: ArtViva makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from our website, or sites linking to our website. Whilst we make every effort to be accurate, ArtViva assumes no responsibility or liability for the representations contained on our brochure or website or any other site that offer our tours/services.
DISPUTES GOVERNED BY ITALIAN COURTS: Contracts with ArtViva are governed by Italian law and in case of dispute jurisdiction is conferred on Italian courts. In the case of a dispute, notice must be provided in writing within seven days of the date of service provided.
FREQUENTLY ASKED QUESTIONS: Please see https://www.artviva.com/pages/14/faqs.