We accept most major credit cards and payment forms. Please see the bottom of our website for the payment types accepted.

Most of our customers enjoy having the benefits of a private tour. You have your own guide. You can have rest stops when you like. We can tailor the tour to suit your needs and preferences. We always choose the best guide for your needs, whether you are a family, an art school, or a company doing an incentive event.

All our tours except our Sex, Drugs and Renaissance tour are kid friendly. When doing a private tour with us, you have your own guide, so tell us in the notes of the booking the ages of your kids and we will tailor the tour and choose a guide that’s great for kids for you. We also have 4 special kids’ tours in Florence.

No large bags or backpacks in museums, in churches shoulders and knees must be covered so bring a scarf to cover your shoulders. IF it’s a walking, bicycle or a countryside tour make sure to bring comfortable shoes.

It’s important for everyone to bring their ID

student or children for the museum

All tours are conducted in English only unless otherwise noted or requested. Other languages available for all private tours on request.

We recommend arriving 15 minutes before departure time for all tours and services

We are offering mainly Private and some Semi-private tours at the moment. We do not offer many semi private small group tours anymore due to the consequences of the Covid-19 pandemic. The difference between Private and Semi-private is that the private tours are fully private tours with your own guide and the Semi-private are small shared group tours where individuals can join others.

You won’t have to wait in line with the rest of the visitors that do not have a reservation, there is a separate entrance for people who have skip-the-line reservation but you still have to go through security check and there might be a line for that.

Yes, you will be accompanied by one of the museum guards through a different entry.

Yes, you can combine this tour with the Original Florence Walk and the Uffizi tour to cover all the highlights of Florence, but we recommend spreading the tours over at least 2 days.

Yes, you can combine this tour with the Original Florence Walk and the David tour to cover all the highlights of Florence, but we recommend spreading the tours over at least 2 days.

Yes, children of all ages are allowed on the tour.

You won’t have to wait in line with the rest of the visitors that do not have a reservation, there is a separate entrance for people who have skip-the-line reservation but you still have to go through security check and there might be a line for that.

Yes, there is a ramp and an elevator in the Uffizi gallery.

The shared group tour runs in English only, but we can arrange private tours in other languages.

Snacks are allowed (better not to snack inside the churches) you will have a break at a café around 11.30am

This tour runs rain or shine!

Yes, the original Florence Walk is kid and family friendly. We also have a private Florence for Kids tour.

This is a 3 hour walking tour that includes church entry but there are no steps.

We allow a maximum of 15 adults per group. We do our best to keep the groups small, on rare occasions we may need to be slightly over.  

There are two sets of street numbers, red and black (or blue).  Generally, all the red numbers are for business and merchants. Black numbers are for residences. Walking down a street in Florence you may see an 80 black next to a 132 red. So be sure to pay attention to which colour you are looking for.  You will often see an address for a store listed as 11 r, which means that the number 11 is painted in red, or rosso.

All of the state-run Florence museums, including the world famous Uffizi Gallery and Accademia museum, are closed on Mondays.  Their hours are Tuesday to Sunday from 8:15 am to 6:50 pm.  The museums are also closed on December 25^th, January 1^st, and May 1^st.  Be sure to ask our office staff how to make reservations for these museums so that you do not have to wait in line!

If you need medical attention while in Florence you may contact the English doctor, Dr. Stephen Kerr.  His website address is www.dr-kerr.com.  In Italy you may also get general medical advice from pharmacists.  All pharmacies are indicated with a green cross that hangs outside the storefront.  There are several in Florence that are open 24 hours, including the pharmacy located inside the Santa Maria Novella train station, one in the Piazza della Signoria, and opposite the Baptistery in Piazza del Duomo.  Other pharmacies are typically open from 9 am to 1 pm and then from 4 pm to 7 pm.

You can get a taxi by calling 0554390 or 0554242. When reserving a taxi by phone you must wait on the line until you are given the name of an Italian city name and a number.  This is how you will know that the taxi that arrives is yours.  For example, a taxi may be called Roma 3.

There is an underground parking under Santa Maria Novella train station. We strongly recommend NOT driving in Florence. The entire historical city center is a limited traffic zone, called ZTL.  If you enter the zone without authorization, you or your rental car company will get a fine. If you are staying outside of Florence, we recommend you park your car at your nearest train station and take the train into Florence.

You can buy bus tickets at Tabacchi stores (indicated with a large T sign). Each ticket costs 1.50 euro. You can also buy the ticket from the bus driver but in this case it costs 2.50 euro. Your ticket is valid only once it has been stamped in the machine inside the bus (near the front entrance oo the bus).  Each ticket is valid for 90 minutes from the moment you stamp it. You do not need to re-stamp your ticket if you switch buses.

Unfortunately, we do not have public restroom facilities in our offices. You may use the restrooms in any of the bars around Florence.  It is best to find restrooms to use before you come to start your tour. There are a few public restrooms in Florence that cost 1 euro. One is inside Santa Maria Novella Train Station near track 2. Another one is at the underground of the train station and the other one is accross the entrance to the Baptistery near the Duomo.

Florence has a fairly mild climate and is beautiful for different reasons throughout the year.  While some prefer to visit in the Spring when the city is just warming up and restaurants are beginning to move their tables outdoors for evening dining, others may prefer the long days of fall when the olives and grapes are in harvest.  There is never a bad time to visit Florence but certain points should be kept in mind:

• June and July are typically very hot in Florence and not all hotels are equipped with air-conditioning or elevators.  These are also the busiest times in the city; you will see it bustling with tourists and locals alike.
• August is traditionally a month in which Italians take their summer holidays, especially the weeks surrounding August 15-17.  You will find some stores and restaurants that close for one, two or even four weeks during the month of August.
• November is a beautiful time to visit the city, but be sure to pack an umbrella.  Florence can receive a good amount of rain in the late fall.